Policies and Certifications
The GPI Group sees a commitment to Quality at all levels as a cornerstone of its strategy. Operating in compliance and with respect to legality is a core value of the Group, just as the social aspect of the business and the resulting responsibilities are.
Quality
The GPI Group views its commitment to Quality at all levels as fundamental to its strategy. One of our guiding principles is: “The success of the Company and the satisfaction of its Clients depend on the quality of the products and services offered”. The following GPI Group companies have achieved Quality Certification according to the UNI EN ISO 9001:2015 standard.
Social Accountability
The GPI Group, believing the social aspect of business and the resulting responsibilities to be of great importance, has certified the Social Accountability Management System of the companies GPI s.p.a. and Contact Care Solutions s.r.l. in accordance with SA8000:2014 standard.
Equal opportunity
GPI Spa and BIM Italia srl are certified according to the UNI/PdR 125:2022 standard on gender equality; GPI spa, Contact Care Solutions srl and Cento Orizzonti Consortium obtained the UNI ISO 30415:2022 statement relating to Diversity and Inclusion (D&I)
Anti-Bribery
Operating in a compliant and lawful manner is a core value for the GPI Group; GPI spa is certified according to the UNI ISO 37001:2016 standard for its management system of procedures, both internal and external, that support and promote a culture of integrity, transparency and compliance aimed at preventing and counteracting corruption phenomena.
Family audit
GPI is one of the first organizations in Italy to have obtained the “Family Audit” certification, thanks to initiatives that improve the work-life balance and the quality of people’s lives.
Environment
GPI s.p.a is certified according to the UNI EN ISO 14001:2015 scheme; in addition, the Turin and Aci Castello offices are certified according to the UNI CEI EN ISO 50001:2018 scheme related to energy efficiency and have obtained the UNI EN ISO 14064:2019 certificate related to greenhouse gas emissions.
Workplace Safety
GPI places great emphasis on Workplace Safety; GPI s.p.a. and Contact Care Solutions s.r.l. are certified according to the UNI ISO 45001:2018 standard.
Information Security
For the activity carried out by the GPI Group, data and information, both its own and those of its customers, are of fundamental importance. For this reason we have implemented and certified an Information Security Management System according to the ISO/IEC 27001:2022 standard for companies:
– GPI spa, with extensions ISO/IEC 27017:2015, UNI CEI EN ISO/IEC 27018:2020 and ISO/IEC 27035:2016;
– BIM Italia srl and Oslo Italia srl, with extensions ISO/IEC 27017:2015 and UNI CEI EN ISO/IEC 27018:2020;
– GPI Cyberdefence.
Furthermore, GPI spa is certified according to the Cyber Essentials scheme.
– GPI spa, with extensions ISO/IEC 27017:2015, UNI CEI EN ISO/IEC 27018:2020 and ISO/IEC 27035:2016;
– BIM Italia srl and Oslo Italia srl, with extensions ISO/IEC 27017:2015 and UNI CEI EN ISO/IEC 27018:2020;
– GPI Cyberdefence.
Furthermore, GPI spa is certified according to the Cyber Essentials scheme.
IT Services
GPI s.p.a. certified its Management System for the provision of multichannel technical support services on hardware and software systems, according to the UNI CEI ISO/IEC 20000-1:2018 standard.
APSS Call Center Service
GPI s.p.a. obtained and maintains the ISO 18295-1:2017 certification for the provision of the Call Center Service for the Provincial Healthcare Company of Trentino.
Medical Devices
GPI s.p.a. obtained and maintains the UNI CEI EN ISO 13485:2016 System Certification and the product certifications according to the European Regulation 745/2017.
Business Continuity
GPI s.p.a. decided to comply with the UNI EN ISO 22301:2019 standard in order to ensure increasingly effective and efficient services to its clients, guaranteeing continuity even in the event of incidents.
Policies
Policy on quality, social responsibility, health, safety, and environment, information security, and IT services management. Policy for the prevention of corruption.
